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How malacesia Handles Your Personal Information

This Privacy Policy explains exactly what data we collect when you open an account, make a deposit via PayPal, Venmo, or Play+, and browse our lobby — and what we do with it.

No data sold to third partiesPayPal & Venmo transaction privacyAccount data encrypted at restContact us anytime to request changesState-law compliance where applicable
malacesia How malacesia Handles Your Personal Information
PRIVACY CONTACT PATHS

How to Reach Us About Your Privacy

If you want to request a copy of your data, ask us to delete your account information, or raise a concern about how we've handled your personal details, reach out through any of the channels below. We respond to privacy-related requests as a priority — you should hear back within a few business days.

Live Chat Start a live chat session directly from your account dashboard. This is the fastest way to get a privacy request logged and assigned to our data team.
Email Support Send your privacy request to our support email address found in your account settings. Include your registered email so we can locate your profile quickly.
Account Settings Several data preferences — including communication opt-outs and cookie settings — can be adjusted directly inside your account profile without contacting support.
DATA HANDLING PRACTICES

How We Protect and Manage Your Account Data

Data security at malacesia is not a checkbox — it is built into how payments move, how your account is accessed, and how long records are kept. Every section below reflects an operational practice tied to your real account activity, not a generic statement.

Cookies and Tracking

We use session cookies to keep you logged in and analytics cookies to understand which lobby sections you use most. You can manage cookie preferences from the settings page inside your account.

Account Security

Your password is stored using one-way hashing and is never readable by our staff. We prompt you to verify your identity through a one-time code when logging in from an unrecognized device.

Data Retention

We retain your account data for the period required by applicable state law after account closure. Payment records linked to PayPal, Venmo, or Play+ follow the retention schedule set by those processors.

Who to Contact for Changes

To update incorrect information, request a data export, or ask us to delete records we are not legally required to keep, contact our support team via live chat or the email address in your account profile.

Common Questions About Your Privacy at malacesia

These are the questions we actually get from people managing their accounts. If yours isn't here, live chat is the fastest way to get a direct answer.

We collect your name, email, date of birth, and payment details at signup. If you verify your identity, we also collect a copy of the document you submit for that process.

We store only the transaction reference needed to reconcile your deposit or withdrawal. Full PayPal or Venmo account credentials stay with those processors and are never stored on our servers.

Yes. Send a data-access request through live chat or the support email in your account settings. We will compile and send your data within a few business days of verifying your identity.

We share data only with payment processors like PayPal, Venmo, and Play+ to complete transactions, and with authorities when required by state law. We do not sell your data to advertisers.

Basic details like your email or phone number can be changed inside your account profile. For legal name corrections or identity document updates, contact support through live chat to start the verification step.

Retention periods follow applicable state law. Payment transaction records tied to PayPal, Venmo, or Play+ are kept for as long as our processor agreements and state regulations require after closure.
Reference

Privacy Policy

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.